We provide four main  types of design services:  strategy, tuneup, workshops, and incentive-based systems.

Community Strategy

Whether you're launching a new Web community, or redesigning an existing one, NAIMA can help you develop a comprehensive community strategy to guide your ongoing development efforts. We kickoff this process by sending you an in-depth
community strategy questionnaire, and conducting a phone interview to discuss the results and answer any initial questions.

Next, NAIMA will lead an onsite meeting with your community team to develop a shared understanding of the vision and goals, and brainstorm about desired features, programs and services. We'll then create and distribute a document that summarizes the emerging community vision and features wish-list, and work with your team to  refine that vision and prioritize the features list.

The final deliverable is a strategic roadmap and/or multi-phase implementation plan that outlines the features, programs and policies needed to achieve your objectives. 
 

Sometimes, what your Web community  needs is a "tune-up" -- that is, an intensive evaluation that clarifies your objectives, identifies existing problems and creates practical solutions. This process starts with a wristten  questionnaire and phone interview to asses your context and goals, and continues with an all-day onsite meeting to evaluate and discuss your existing features, programs and policies.

The final deliverable is a written list of suggestions for tuning your community to better meet your strategic objectives.

If you'd like to teach  your key staff members to develop successful Web communities, NAIMA can provide a customized internal training seminar for your company. These seminars begin with a presentation of the essential growth dyanmics and key design strategies for Web communities, and can also include Q&A, brainstorming sessions, project reviews, and executive briefings, depending on your requirements. 
 

If your Web community needs  a system to manage user-generated opinions, content,  reputation, or groups, we can help you design, specify and build a robust, incentive-based  system that's tailored to your specific needs. This process begins with a scoping phase, which is followed by intensive system analysis and design. 

The final deliverable is a design document that addresses the social and technical aspects of building and running your incentive-based community system.