| Three Underlying Principles
Before we plunge ahead, I want to introduce to you three basic community
design principles that underlie the ideas in this book.
The
first one is: Design for growth and change. This might sound simple, but
watch out, it's harder than it looks. As a community designer, one of the
most damaging mistakes you can make is to over-design your community up
front and invest too heavily in a design paradigm or technology platform
that can't easily be changed and updated. Successful, long-lasting communities
almost always start off small, simple and focused, and then grow organically
over time—adding breadth, depth and complexity in response to
the changing needs of the members, and the changing conditions of the environment.
Closely
related to this idea is the second principle: Create and maintain feedback
loops. Successful community building is a constant balancing act
between the efforts of management (that's you) to plan, organize and run
the space, and the ideas, suggestions and needs of your members. To manage
this co-evolution, you'll need to keep your finger on the community pulse
-- and you'll do this by creating and maintaining feedback loops between
members and management. These loops will keep you in touch with what your
members are saying and doing, and give you the information you need to
evolve and update your features and platform.
This
brings us to the third principle: Empower your members over time. Initially,
it's up to you to define your purpose, choose your feature set, and
set a particular tone, but as your community grows and matures, your members
can and should play a progressively larger role in building and maintaining
the community culture. If you want to grow a large and thriving community,
you'll need to develop a progressive strategy for leveraging the ideas
and efforts of your members.
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